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FAQ

=> Login into your account

=> Select product and quantity, click “Add to Cart”

=> Click “View Cart” to view selected product

=> Click “Proceed to Checkout”

=> Enter Billing Address information

=> Select the “Delivery” or “Self Collect” options

=> Enter Delivery Address information if delivery address is different from billing address

=> Select preferred “Date & Time” of delivery

=> Optional: Tick on checkbox “Do you want to add on gift card?” and enter gift message if required

=> Select credit/debit card payment option from Visa / MasterCard or PayPal

=> Review the order, tick on checkbox “I agree to the Terms and Conditions” and proceed with “Place Order”

=> Major credit/debit cards through VISA / MasterCard and PayPal are accepted

=> All prices displayed on our online store are in Singapore Dollars and inclusive of GST

=> No, you may still make purchase without an account by checking out as a guest. However by creating an online account with our store, you may move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more

=> Additionally you get to enjoy *10% discount off your purchase at checkout

* For limited time period only

=> Click on “Register”, enter your First Name, Last Name, Email Address and Password

=> An email will be sent for your authentication to login

=> Click on “Forgot Your Password?” at login page, enter your email address and click “Submit”

=> An email will be sent to reset your password

=> Login to your online account to update your name, contact and address information

=> Yes, an order confirmation email will be sent out to your email address once payment has been successfully made

=> Yes, an invoice email will be sent out once order has been processed

=> Delivery is chargeable at S$35.00 per trip except for delivery to restricted areas listed in "Charges for Restricted Areas"

• Marina Bay Sands

• Jurong Island

• All Airports, Cargo Complexes and Air Bases

• All Army Camps

• All Shipyards, Ports and Naval Bases

• All Power Stations

• All Prisons

=> Additional surcharges will be imposed for these Restricted Areas due to the length of time required to gain security clearance to enter the premises

=> For more information on delivery charges, please refer to our delivery T&Cs

=> No, our delivery service is only available within local Singapore

=> Yes, you may place the order from our online store and select ‘Self Collect’ option during checkout without delivery charges

=> However collection of items is only available at our Queensway outlet

=> Items will be ready for collection after 2 days upon order confirmation

=> The 4 retail outlets are located in Thomson, Queensway and Bedok area

• FEF @ Thomson – 555 Thomson Road Singapore 298140

• Goodwood Florist – 565 Thomson Road Singapore 298184

• FEF @ Queensway – 590 Queensway Singapore 149072

• Bedok Garden & Landscape – 4A Bedok South Road Singapore 469279

=> Kindly email your request or enquiry to us at custsvc@fareastfloragarden.com

=> We will get back to you as soon as possible normally within 1 working day

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