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Cancellation & Refund

Our Cancellation & Refund Policy

 

We understand your plans may change and orders may need to be cancelled. We would want to accommodate your requests as best as we can.

Please contact us immediately at (65) 6472 5365 or email at custsvc@fareastfloragarden.com with your order number.

Cancellations must be made at least 48 hours before the requested day of delivery.

Thereafter, refund of payment will be processed and submitted to the bank within 14 working days* upon cancellation request. The bank will then process the credited amount to your credit card. The time frame for the credit to manifest in your credit card statement is determined by the bank.

*Working days are defined as Mondays to Fridays 9am to 5pm.