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Delivery & Self-Collection

Our Delivery Policy


Local Delivery 

General Orders

Delivery within Singapore is chargeable at S$30.00 (inclusive of gst) per trip with exception of deliveries to restricted areas listed in "Charges for Restricted Areas". When placing your order, please identify the date on which your order is to be delivered.

Day

Order placed (Singapore time)

Earliest delivery (Singapore time)

Monday – Sunday

00:00hrs – 23:59hrs

12:00hrs – 18:00hrs (next 2 days)


Express Delivery

For express delivery to be made within 3 hours after confirmation, there will be an additional charge of S$30.00 (inclusive of gst). Please note that express delivery service is subject to availability of drivers. Do call us at (65) 6472 5365 to confirm the availability of service. We reserve the right to turn down request if resources are not available.

Reschedule/Redirection of Delivery

For reschedule or redirection made during the scheduled time frame of delivery, there will be a surcharge of S$10.00 (inclusive of gst) imposed.

Service Charge

For carrying item especially bulky and heavy item up to higher storey by staircase with no lift access, a surcharge of S$10 per item per storey will be imposed with a minimum S$30 to be charged. This service is limited to carrying the items up to a maximum of 5 storeys.

Charges for Restricted Areas

Kindly note that there will be additional delivery charges for the following restricted areas.

For Area 1, an additional S$90.00 (inclusive of gst) will be charged.

For Area 2 to 7, an additional S$30.00 (inclusive of gst) will be charged.

These surcharges are imposed due to the length of time required to gain security clearance into these areas.

  1. Marina Bay Sands
  2. Jurong Island
  3. All Airports, Cargo Complexes and Air Bases
  4. All Army Camps
  5. All Shipyards, Ports and Naval Bases
  6. All Power Stations
  7. All Prisons

Delivery can only be made between 12:00pm – 6:00pm for the above restricted areas. Orders are to be made at least 3 working days before delivery date, ie. if sending to a restricted area between 12:00pm – 6:00pm on Friday, order has to be placed before 5:00pm on Tuesday. If sending to a restricted area between 12:00pm – 6:00pm on Monday, order has to be placed before 5:00pm on Wednesday.

Additional Charges during Peak Period

For peak period like Christmas and Chinese New Year, there will be other areas eg. Sentosa whereby additional charges will be imposed. Additional delivery charges for Christmas tree(s) purchased with other general order will also be imposed. Please refer to the delivery T&Cs for peak period charges that will be made available during then.


International Delivery 

Currently we do not provide international delivery. Delivery is only within local Singapore.


Self-Collection

For choosing the option to self-collect your purchase instead of delivery service. Self-collection can be made after 2 days upon your order confirmation at our Far East Flora @ Queensway outlet located at 590 Queensway Singapore 149072 from Monday to Sunday between 9am - 6pm. Please bring along your printed or mobile email order confirmation/invoice to self-collect your items at our Queensway outlet.


Limitation of Liability

Far East Flora Pte Ltd will not be liable for any damages arising directly or indirectly from the late delivery or non-delivery of orders under any of the following circumstances:-

  1. The recipient was not present at the address given within the hours during which delivery was requested.
  2. Incorrect address was provided.
  3. No such person was at the given address.
  4. No valid contact number was provided for Far East Flora Pte Ltd to reasonably attempt to contact recipient to make delivery.

In any event, and notwithstanding anything contained herein, Far East Flora Pte Ltd’s liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the wilful act or gross negligence of Far East Flora Pte Ltd or its employees while acting in the course of their employment) shall be limited to the Purchase Price.

The customer shall not seek from Far East Flora Pte Ltd the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.

Although we will always do our best to deliver on the date requested. There will be occasions when this is not possible due to circumstances beyond our control, such as adverse weather conditions and abnormal traffic conditions.